Chat Support Specialist with Romanian/Hungarian or Czech and English for Revolut Account, TTEC Eastern Europe EAD 

Месторабота Пловдив; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит

TTEC has an excellent opportunity for you to provide outsourced support services to our client Revolut, an innovative international Fintech company focused on offering banking services: prepaid debit card, currency exchange, cryptocurrency exchange and peer-to-peer payments.

We are looking for customer service superstars who will ensure the customers’ personal experience remains at the heart of everything they do.

What would you be doing?

  • Supporting consumers via live chat;
  • Providing great customer experience by managing customer’s expectations
  • Resolving queries;
  • Offering in-depth product knowledge;
  • Monitoring and engaging consumer questions;
  • Ensuring the best consumer experience possible is provided;


What we offer:

  • Competitive salary;
  • Pay for Performance bonus;
  • Private Health/Medical Insurance and Eye Care Reimbursements;
  • Reimbursement program;
  • 20 Annual leave days.


We are looking for...

We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. We especially value candidates with:

  • Verbal and written fluency in Romanian or Hungarian or Czech;
  • Good English language skills;
  • Previous customer service experience will be an advantage;
  • Excellent communication skills;
  • The ability to multitask.


Why TTEC?

Our company was founded more than three decades ago. We are proud to serve the customers of some of the most successful companies on the planet and we bring the best team, tools and practices to everything we do, we interact with customers 24/7 in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. Working at TTEC is unlike anywhere else.


When you join our team, you are more than just an employee. You are a member of the TTEC family.
Experience being part of a global family.


Please send your CV in English

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

Location: Plovdiv

Customer support representative with Spanish

and English

Delasport is an internationally known software company, specializing in the development,

support and maintenance of online sports betting turnkey solutions. A leader in the production of revolutionary betting platforms, in 2011 the company established a branch in Bulgaria.

Your role and objectives:
As a Customer support representative, your primary goals will be to maintain a sufficient level of customer care service, back office activities and to contribute to the good reputation of the company by keeping the level of your performance set to “high”.

Currently we are over 90 people engaged in the company’s projects who, according to their competencies, are situated in Bulgaria and abroad.


Your responsibilities:
- Working with dedicated company tools to support customers’ requirements
- Attending to customers’ queries, complaints and requests
- Having yourself actively involved in problem solving activities, suggesting improvements to the process where you think it is needed
- Helping resolve customer issues
- Following customer security protocols
- Managing customer accounts
- Recording details of taken actions
- Ending your shift with zero justified complaints

NOTE: You will be attending training sessions to enrich your knowledge of the matter and build your ability to perform the job to your best.

You are the ideal candidate if you:
- Are perfect in Spanish
- English is an advantage
- Have previous experience in related fields - customer care is an advantage
- Have very good computer literacy
- Are available to work in shifts and weekends
- Are able to meet results as requested by management and prove to be a client oriented person
- Have attention to detail
- Possess problem analysis and problem solving skills
- Possess interpersonal skills, both written and verbal
- Are adaptive, initiative and proactive

Welcomed extras:
- Supporting and helping the team advance by working on additional tasks given
- Meeting the ideal candidate profile by giving outside-of-the-box ideas to help the company's development
- Enriching your knowledge on daily basis throughout online research
- Taking responsibility for quality, adequacy and dedication to your obligations and your team
- Attending to your daily duties with positive attitude

Our reward to you is:
- Friendly work environment with positive team mates
- Competitive salary package
- Motivating team-bonding activities
- Positive and supportive employer who looks after your work-related and personal growth
- You will become a part of a well-recognized and firmly-established brand in the field of online sports betting
- Happy Hours with free snacks and beverages
- Great office location next to Mall Plovdiv


How to apply:
Please submit your online application in Spanish, English or Bulgarian.


We are BULPROS.

We started our business in 2010 with just five people on board, and we are currently a global team of over 1300 professionals, working across 19 offices, located in Europe and North America.

We are an innovative global IT and BPO services, solutions and products provider, recognized as one of the fastest growing technology companies in prestigious rankings such as Deloitte’s

„Technology Fast 50 in CE“ and „Technology Fast 500 in Europe, Middle East, and Africa“, Inc. 5000 Europe, Financial Times 1000 Europe, and McKinsey’s 2018 report “The rise of Digital Challengers”.

Our portfolio focuses on Technology Services, Cloud and Support Services, Industry Digitalization, Cyber Security, Digital Workspace and Sales Services. We have extensive vertical expertise in the Financial and Professional Services, Telecommunications, Manufacturing, Healthcare and Retail industries.

For a client of ours – a leading business services company, we are seeking fluent Spanish, Italian or French speakers, to join the team as Customer Service Consultants.

Main responsibilities:

Deliver a high level of customer service by:

  • Using empathy/positive language when answering questions while they’re browsing our website
  • Helping each customer find their idealcar
  • Spotting opportunities to provide information that your customer may require at a laterstage
  • Dealing with requests between booking andpick-up
  • Conducting post-travel investigations after the rental hasfinished
  • Consistently create encouraging experiencesfor our customers, whether they’re booking online/over the phone

Requirements:

  • Fluency (both written and verbal) in one of the followinglanguages:

*  Spanish

*  Italian

*  French

  • Working level ofEnglish
  • Excellent communication and interpersonalskills
  • Assertiveness
  • Advanced computerskills
  • Previous experience in the Customer Service field will be considered as anadvantage


We provide a clear path to career development and offer support, advice and coaching every step of the way.

Some of our other benefits include:

  • Competitivesalary
  • Various career developmentopportunities
  • A bright, modern and exciting place to work, with excellent stafffacilities
  • Performance relatedpay
  • Voluntary Medicalplan
  • Lifeinsurance
  • Annual reward and recognitionevents
  • Paidholiday
  • Team buildings andevents

Складови работници на пълно и непълно работно време
за Централен склад, с. Стряма


Нашето предложение:
- месечно стартово брутно възнаграждение 1100 лв. за пълно работно време и фиксирано увеличение на
три допълнителни стъпки
- бонус постигнати цели
- месечни ваучери за храна на стойност 60 лв.
- осигурен безплатен транспорт до Централен склад от определени дестинации
- работно облекло и защитни обувки
- допълнителна здравна застраховка
- спортна карта
- собствен стол и предоставени купони за храна на стойност 3,60 лв на ден
- собствена модерна спортна площадка
- поемане на разходи за документи при назначаване (здравна книжка, медицинско
свидетелство
- въвеждащо и надграждащо обучение
За контакт:
Кауфланд България ЕООД енд Ко КД - Централен склад
Индустриална зона Раковски
4142 с. Стряма
Email: Този имейл адрес е защитен от спам ботове. Трябва да имате пусната JavaScript поддръжка, за да го видите.
тел.: 032/ 500 602, 032/ 500 605, 032/ 500 609
Твоята кандидатура ще бъде разгледана при пълна конфиденциалност. Само одобрените по документи
кандидати ще бъдат поканени на интервю. Личните данни, които доброволно предоставяш, се обработват
в съответствие със Закона за защита на личните данни за целите на осъществяване на подбор.
Нека започнем съвместна работа за едно успешно бъдеще.
Кандидатствай на kariera.kaufland.bg
Предпочиташ да комисионираш
иновативно вместо старомодно?
Ние търсим динамични хора.

Търсите ли си работа?

На 16 май 2019 г. от 11:00 до 17:00 ч. ще се проведат „Виртуални дни на кариерата.

Регистрацията за търсещи работа е безплатна и включва попълване на кратка форма с обща информация, която да ви представи пред работодателите на събитието.

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Напълно достъпно

Регистрацията и участието във „Виртуални дни на кариератасабезплатни. Необходимо е единствено да притежавате устройство (компютър, смартфон, таблет) с добра връзка с интернет.

Побързайте да се регистрирате! Ще ви очакваме на 16 май 2019 г. от 11:00 до 17:00 ч.

   
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